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Return & Refund

The Company will only accept return of a Product by the Purchaser if the Product is delivered to the Purchaser damaged. Upon receipt of the damaged Product, the Purchaser shall notify the Company and provide such information as required by the Company to ascertain the damage to the Product (in the Company's sole discretion). The Company may extend or change the policy for individual Products and this information shall be conveyed along with Product information on the Website. If the Company declares a Product to be damaged, then the Purchaser shall ship the Product back to the Company. 

The Purchaser may claim a refund of the Sale Price (as the Purchaser's sole and exclusive remedy) within 48 hours of expiry of the delivery time (including any extension thereof), as per the refund policy stated on the Website. If the Purchaser does not claim a refund within the time stated in the Refund Policy, the Purchaser shall not be entitled to a refund of the Sale Price. 

If the Purchaser fails to receive an item shipped on account of providing inadequate or inaccurate delivery address or due to the Purchaser's non-availability at the address provided or failure to make requisite payment at the time of delivery in the case of Payment on Delivery, the Sale will be cancelled and the Product will be returned to the Company. Further, the Company will be entitled to recover reasonable compensation for services provided and costs incurred for shipping, handling, couriering, processing the Sale and/or the Product and any other services provided to the Purchaser. 

If the Product received by the Purchaser does not conform to the Product description stated on the Website, the Purchaser may be entitled to claim a refund for the Sale Price. In order to qualify for receiving refund, the Purchaser has to ship back the Product, after first informing us at  so that a pick up can be rescheduled, along with a copy of the original invoice issued by the Company, at the Purchaser's cost, within 48 hours of receipt of delivery of the Product. Further, the Purchaser should also contact the Company at  to furnish the Company with such details, required by the Company, in order to establish the Purchaser's reason for returning the Product and claiming refund. Upon the Purchaser doing so the Company has the option to disagree to the same and put the refund claim on hold for checks and verification. The Company may contact the Purchaser for the purposes of further verification. As a result of such verification, the refund claim may either be accepted or rejected by the Company in its sole discretion which shall not be disputed by the Purchaser. If the refund claim is accepted then the Company shall have the option of offering replacement of the Product at no additional cost to the Purchaser. If the Purchaser declines such offered replacement, the Sale Price amount shall be given to the Purchaser as a credit for future purchases, after such deductions as required under applicable law. 

All payments for refund of the Sale Price shall be as follows and in accordance with the provisions contained herein and applicable laws in India, particularly the directions issued by the Reserve Bank of India from time to time for opening and operation of accounts and settlement of payments for electronic payment transactions involving intermediaries dated 24 November 2009. 

For Payment on Billing, refund, if any, shall be made at the same issuing bank from where Sale Price was received. 

For Payment on Delivery, refunds, if any, will be made via cheque or demand draft in favour of the Purchaser (to such address as provided by the Purchaser at the time of the Sale).  

Refund shall be subject to the Purchaser complying with the provisions of the User Agreement and the rules and polices made here-under and the Company shall have recourse to such refund in case of any misuse by the Purchaser. 

If the Purchaser receives any credit, on any Product, in a promotional scheme, or otherwise, this credit shall be only valid for such period (not exceeding 1 (one) month) as set out by the Company in relation to that promotional scheme or otherwise on the Website.